Here at LiveRich, we are strongly committed to protecting your privacy and providing a safe online experience for all our clients while offering the highest quality user experience. We are committed to keeping any information collected and correspondence with our clients private and secure. LiveRich and all our vendors are HIPAA-compliant. HIPAA is a U.S. privacy law that sets standards for the confidential handling of healthcare information. Learn more here:
LiveRich client information is handled in systems which are password protected, encrypted, or both. LiveRich client health information is transmitted only over encrypted communication connections.
During this process we understand there is a need for discretion and privacy, especially for those who cannot let their job find out. You can visit our website, read the linked materials, and browse our website without giving any personal identifiable information. However, in order to provide you with the most efficient and enhanced personalized service and attention, we may request information about you in certain circumstances. We collect personally identifiable information that you enter on the website or otherwise volunteer to us (such as your name, e-mail address, credit card number, home address, phone number, and/or similar information) when you contact us to, among other things, make a purchase or request information. We use the information that you provide for such purposes as responding to your requests, improving our operations and your experience with us, and communicating with you.
As in any transaction, when you purchase products, your credit card company will have all relevant information about the name of the vendor, item(s) purchased, date, total cost, and other information necessary to process the transaction. We will not otherwise provide any personal data to your credit card company without your permission. Our staff follows carefully prescribed procedures to safeguard credit card data in connection with your transactions and adhere to certain legal requirements. Although we have implemented systems and procedures to secure the data maintained by us, security during internet transmission can never be assured.
LiveRich keeps all your group classes secure by encrypting the video streams with a 128 bit
Advanced Encryption Standard (AES), the global standard for data encryption. This is the same level of protection used for all major commerce online, including retail and financial transactions. This encryption ensures that even if someone were able to intercept the video from your class they would be unable to see or hear anything. Group classes are provided by Zoom.us, a video conferencing solution and Fuze.com, a global voice and video company. Zoom communications is committed to protecting your privacy and ensuring you have a positive experience on their website and using their products and services. Fuze.com will not rent or sell your information to third parties outside Fuzebox and its group companies (including parent, subsidiaries, and affiliates) without your permission. The pre-recorded video lesson will be delivered via Dropbox or Google Drive. When you use Dropbox services they store, process, and transmit your files (including photos, structured data, and emails) and information related to them. Dropbox collects information from and about the devices you use to access their services. This includes things like IP addresses, the type of browser, and what device you use. Google Drive collects information to provide better services to all their users. They use the information they collect from all their services to provide, maintain, protect and improve their services, develop new services, and protect Google and its users.